請教各位大大，在增強認證的護照那邊需要手寫名字，我寫成中文(似乎要英文)
現在出現這個增強認證那裏，出現以下
Name Mismatch
We have failed to automatically process your documents due to your name from your basic application not matching what is found on your document. They will need to be manually reviewed. Please contact our support desk. Manual review typically takes 7 days but could be longer based on demand.
請問我該怎麼做? 似乎不能重新上傳，我也發信過去了，但無回應
請求前輩們教學，感謝