大家好，我于9月 6日购买了10000H/S的XMR 2年合约。然后9月6日和9月7日收到2天的支出共计0.398428，刚好没有达到0.4的最低出金标准所以我的钱包没有收到，然后9月8日和9月9日的支出就没有了。如下图所示：
请问有没有朋友和我一样，9月8日、9月9日都没有收到XMR的支出。
XMR我也有相同情形， 斷斷續續， 有一天沒一天， 我也有寫過信不過不會回， 在GM網頁，fb官網， 都表達他們都在處理這些問題, 目前出金最正常的是比特幣， 其餘都有曾經遺失的現象。
從官網看，Monero的payout還是有問題的（見下面粗體部分）。
Return to daily payouts
Category / Press releases
Published on 31.08.2017.
Hey miners! We’re glad to announce that we’ve returned to our daily payout schedule! Thank you for your patience in the last weeks — We strive to be the best hashpower provider in the world and as any business in this new industry we’re hit with unexpected challenges and downtimes.
Some of you are still missing past Monero, Ethereum and balanced credit card payouts and we want to assure you that our IT and Customer Service team is working hard to get them to you.
Genesis Mining provides payouts for over a dozen different and independent cryptocurrencies and we want to assure you that not a single payout gets lost on the way. We’re carefully tracking all user balances and cryptocurrency blockchains and a missing transaction does not imply that funds are lost or won’t be paid out eventually.
As all of these blockchain protocols and networks are in constant development we not only need to keep every single software daemon updated, but also carefully stress test its capabilities as no software is ever bug free or immune to overload. Additionally, each protocol network can suffer enormous pressure and transaction congestions at certain times as happened in the past. Some of these challenges are easily fixed in bulk, others need to be carefully reviewed one by one.
Please also note that there’s always a certain delay until transactions are propagated to their networks and finally confirmed, which leads some Block Explorers to show errors or completely missing transactions if searched for via a transaction hash.
As usual, the mining operation itself continues to work and is not affected by any payout delays. If you think you’re missing a payout and opened a ticket, our customer service team will assist you as soon as they can.
In the meantime we’re improving the overall service user experience and our mining team is busy ramping up new hashpower for Bitcoin, Litecoin & Dash. We’re also looking into enabling Bitcoin Cash mining and will update you on the overall progress in the coming days.
Thank you for your support!
– Your Genesis Mining Team